Sapphire Retail Hiring Customer Care & Business Support Roles in Lahore

Sapphire Retail Limited, a leader in Pakistan’s fashion retail industry, is expanding its team and inviting proactive, customer-focused professionals to join in Lahore. We are currently hiring for Digital Channels Agent (Customer Care) and Business Support Assistant. If you excel in communication, stakeholder engagement, and customer service within a fast-paced retail environment, apply today to grow your career with a renowned fashion brand.

Available Positions

1. Digital Channels Agent (Customer Care)
   Location: Lahore
   Deadline: January 26, 2026

Role Brief:

Identify customer needs, clarify information, and provide solutions via social and digital channels (Facebook, Instagram, Email, etc.)

Build sustainable customer relationships and go the extra mile to enhance engagement

Strengthen product knowledge to improve first-call resolution rates

Meet personal and team qualitative and quantitative targets

Adhere to company behaviors, compliance policies, and brand integrity standards

Qualification, Experience & Skills:

Bachelor’s degree from a reputable institute

1–2 years of experience as a Customer Support Agent

Strong problem-solving skills and customer-centric mindset

Digital channels understanding and best practices knowledge

Proactive, self-driven, and excellent communication skills

2. Business Support Assistant
   Location: Lahore
   Deadline: January 27, 2026

Role Brief:

Own and manage leadership calendars, meetings, and priorities

Organize meetings, prepare agendas, record minutes, and follow up on action items

Act as a liaison between senior leadership and internal/external stakeholders

Prepare presentations, reports, and commercial updates

Coordinate travel arrangements, itineraries, logistics, and ad-hoc projects

Ensure smooth communication and follow-ups across departments

Qualification, Experience & Skills:

Master’s or Bachelor’s degree in Business Administration or related field

5+ years of experience supporting senior leadership

Proven stakeholder management and coordination skills

Excellent communication, presentation, and organizational abilities

High level of professionalism, maturity, and business etiquette

Understanding of fashion retail industry trends is a plus

Why Join Sapphire Retail Limited?
Be part of a leading and trusted fashion retail brand in Pakistan

Work in a dynamic, trend-focused, and professional environment

Opportunities for career growth and skill development

Engage with a team that values compliance, quality, and customer satisfaction

How to Apply:
Interested candidates should email their resume to:

careers@srl.com.pk

Please mention the position title in the subject line:

For Digital Channels Agent (Customer Care)

For Business Support Assistant

Apply before the respective deadlines and take the next step in your retail career with Sapphire.